Privacy Policy

Privacy Policy for WisePetHome
Last updated: 18/10/2024

1. Introduction to Data Privacy
At WisePetHome, your privacy is a priority. This Privacy Policy outlines how we collect, process, and protect your personal data in compliance with GDPR (General Data Protection Regulation) and other applicable privacy laws. By using our website and placing an order, you agree to the collection and use of information in accordance with this policy.

2. Data Controller Information
The data controller responsible for processing your personal data is WisePetHome, located at:
Pfalzgrafenstrasse 77,
93128 Regenstauf, Germany
📧 Email: info@wisepethome.com

3. Personal Data We Collect
To provide you with the best service, we collect the following types of personal information:

  • Personal Data: Name, address, email address, phone number.

  • Payment Information: Credit card details, PayPal information.

  • Usage Data: IP address, browser type, website interactions, cookies.

4. How We Use Your Data
We use your personal data for the following purposes:

  • Order Processing: To process your purchases and payments securely.

  • Customer Support: To assist with inquiries, returns, and support.

  • Marketing: If you opt-in, we send newsletters and promotions.
    We do not sell, rent, or share your data with third parties except for essential services like payment and shipping providers.

5. Data Retention Policy
We will store your personal data for as long as necessary to fulfill our services or until you request deletion. If no request is made, your personal data will be deleted after 6 months from the date of your last interaction with us.

6. Data Protection and Security
We use SSL encryption and secure payment gateways to protect your data. All payments are handled by trusted third-party payment providers to ensure your data security.

7. Your Rights Under GDPR
Under the GDPR, you have the following rights over your personal data:

  • Access: You can request a copy of your data.

  • Rectification: You can update any incorrect information.

  • Deletion: You can ask us to delete your personal data.

  • Objection: You can opt out of our marketing communications.

For any requests, please contact us at info@wisepethome.com.

8. Cookie Policy
We use cookies to enhance your experience. By using our website, you consent to our use of cookies. You can control cookies through your browser settings.

9. Third-Party Links
Our website may contain links to third-party sites. Please note, we are not responsible for their privacy practices, and we recommend reviewing their policies.

10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page.

 

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