FAQ
Frequently Asked Questions
Everything about shipping, returns, payments, privacy & more.
1. Shipping Times — How long does delivery take?
EU: 2–7 business days (ships from our EU warehouse) Tracking via email
Worldwide: 2–14 business days.
2. Exchanges & Returns — Can I exchange products?
We can only accept returns on unused items in their original packaging. If you’re having second thoughts (we totally get it!), just email us at info@wisepethome.com. We've got you covered!* Please also read our Terms and Policy for any further enquiries.
3. Free Shipping — From what amount?
Germany: Orders over €60 ship free. 🎁
4. Payment Methods — What are my options?
- PayPal
- Credit Card (Visa, Mastercard)
- Klarna (Installments)
- Stripe (SSL-encrypted) — We do not store payment data on our servers.
5. Pet Happiness — Why do pets love your products?
We prioritize animal-friendly design:
- Feeders with quiet motors
- Brushes with cat-friendly bristles
😻 Over 92% of pets show immediate excitement!
6. Privacy — How are my data protected?
Your data are SSL-encrypted and processed according to GDPR. We never share data with third parties. See our Privacy Policy for details.
7. Newsletter & Digital — What do I get?
10% off your first order + exclusive offers on digital products.
Cancel anytime. No spam.
8. Contact — How can I reach you?
📧 info@wisepethome.com (Mon–Fri 9:00–17:00) — Replies usually within 72 hours.
Still have questions? Email us at info@wisepethome.com
