FAQ
Everything you need to know.
(Last updated — October 2025 | GDPR & EU AI Transparency Compliant)
1. What is WisePetHome, really?
WisePetHome is the world’s first complete pet ecosystem community — where care, commerce and connection live together.
- 🛍️ Live best-sellers (Amazon + Chewy)
- 🧠 AI-guided recommendations & expert Playbooks
- 📚 Digital Hub with ebooks, planners & courses
- 💬 Warm community of real pet parents
❤️ “Because pets deserve a smarter, kinder internet.”
2. Is it really free to start?
✔ Yes — browse, compare and use tools free of charge. No hidden subscriptions or fine print.
😹 “Our cats gave us five purrs for transparency.”
3. How safe is my data?
Fully GDPR-compliant & SSL-encrypted. We never sell, share or rent personal data — period.
❤️ “Your privacy is guarded like a cat protects its spot.”
4. Do you store my AI chat data?
No personal chat data is kept or sold. We only use anonymous patterns to improve answers.
💡 “Your pet questions stay between you and the bot.”
5. How secure are payments?
- Handled by Stripe, PayPal, Klarna, Visa, Mastercard
- We never store card data
😂 “Safer than hiding treats from your dog.”
6. What if I change my mind or cancel Plus?
Zero risk — cancel anytime with one click. You keep every ebook and Playbook you downloaded.
7. What if an ebook or planner doesn’t work?
Instant downloads waive the 14-day EU refund rule, but we resend files free if something fails.
😹 “Like treats — once opened, no returns but always replacements.”
8. How do you make money?
Through affiliate programs (Amazon, Chewy, etc.). You pay nothing extra; we earn a small commission when you buy smarter.
❤️ “Affiliate income = fair energy exchange.”
9. Are your recommendations paid promotions?
❌ Never. No brand can buy a top spot. Rankings come from live data + community feedback.
😂 “No secret deals — only wagging tails.”
10. Who creates your content?
EU-certified trainers, nutritionists & vet-approved contributors. All articles cite official sources or studies.
11. Are you veterinarians?
No — we share educational info from verified veterinary sources. Always consult your own vet for medical decisions.
❤️ “We give wisdom, not stitches.”
12. How many pet parents use WisePetHome?
Thousands across Europe learn and share daily. 💬 “We grow by word-of-mouth and wag-of-tail.”
13. Why did you create WisePetHome?
Because pet parents deserve less confusion and more confidence. We combine tech + heart + science to simplify care.
❤️ “Built by pet parents, guided by experts, powered by AI.”
14. What’s coming next?
- WisePet AI Concierge (24/7 personalized advice)
- Smart Comparison Hub (live reviews & transparent deals)
- Pet Smart Academy (interactive courses + micro-certs)
- Vet & Trainer Partnership Network
- WisePet App to connect it all
15. Is WisePetHome mobile-friendly?
Yes — responsive and accessibility-tested. ❤️ “From sofa to smartphone — your pet’s wisdom travels with you.”
16. Can I join early or get updates?
Join the Free Starter Community for beta tools and surprise digital gifts. 💌 No spam — only tail-wagging news.
17. What if I need help?
info@wisepethome.com | support@wisepethome.com
Mon–Fri 09:00–17:00 CET • Replies within 48–72 h
18. How do I know you’re legitimate?
- EU company with public Impressum & affiliate disclosure
- Regular security audits (OWASP standards)
- Partnerships with verified experts & organizations
19. Legal & Ethical Disclaimer
WisePetHome offers educational tools, not veterinary care. We don’t diagnose or treat animals — always consult a vet for medical issues. Affiliate links may generate a small commission at no extra cost to you. All data handling follows GDPR and EU AI ethics standards.
❤️ “We promise honesty, not miracles — and humor, never hype.”
✨ 🐾 Ready to Explore the Future of Pet Care?
Join thousands of pet parents already learning, comparing and smiling every day.
Still have questions? Email us at info@wisepethome.com
